Verification Services FAQ

How different is verification service from the already government verified profiles on the platform?

On the platform, all the profiles are government ID verified. Whereas, the verification services are offered to the users to make them assure that the basic details, example: education and career, address, family background, financial, criminal record, courtroom check shared to them by the other user are true.

Why am I required to pay for verification services?

Marriage is a serious affair where we recommend you to be fully sure about the person you are seriously considering to marry or consider as a partner. Unlike buying insurance where you can renew your policy every year, you are likely to have the same partner for your life, so it is better to be fully sure about their factual, financial and behavioral details.

How do I trust verification services provided by the company?

The service is provided by experts in a very professional manner and have handled hundreds of clients in the past.

Will I get the complete refund if the services are not provided?

While the company aspires to provide you the services to your satisfaction, a partial refund will be made on a prorata basis of the services not provided. This will be communicated to you during the ongoing verification process

Does Betterhalf provide EMI payment mode for Verification services?

Yes, we have well known industry wide partners like ZestMoney to provide you EMI services.

Can a user customize services as per their need?

Yes, the services can be customized as per your requirement. Your point of contact / Incharge of Verification Services will discuss with you and customize the plan if needed.

If I have the consent of the other user but he/she doesn’t share the documents required, how will the verification happen?

We will update the user on the ongoing verification and share if additional verification plans apply in such a case.

If I do not have the consent of the other user but would still like to verify the user, what will happen in this situation?

We will firstly take the required consent from the person and update on the progress to the user. In case, if the consent is not given, then we'll update the user on the ongoing verification process.

What if both the user and Betterhalf fails to get the consent from the user?

We will update the user on the verification process and it's closure.

What If I realize post payment that the service is no more required?

No refund will be initiated.

If the user has made a payment for Level 1 and requires the Level 2, how is the payment difference processed?

The payment difference will be shared with the user and payment can be made online.